solutions aligned with customer needs. · Develop and review Cloud Products and Services roadmaps. · Manage Manage technical customer relationships, focusing on security, cost, performance, reliability, and efficiency demonstrations. · Lead the technical design and build custom solutions. · Provide pre-sales technical support partnerships for complex solutions. · Influence customer cloud strategy and digital transformation. Business understanding of cloud computing products and services. · Experience with Telecom solutions for large
architectures with Sales, Account Management, and Service Delivery teams. Develop technical solutions and recommend value-adding options. Align IoT Products and Services roadmaps with client requirements. Lead Use-Case initiatives. Maintain technical relationships with customers, ensuring best practices in security, cost, performance Provide IoT product training to internal teams, customers, and partners. Business Development Contribute
operations through efficient and responsive Service Desk and Service Delivery Management teams, be accountable functional strategy and service management performance in line with service level agreements (SLAs). Also need to have looked after large service desks and service delivery managers as apart of their portfolio methodologies (Advantageous) Microsoft Office Suite Customer Service Team Leadership Business Analysis Good written implementation within own area Vendor management Customer management Business partner relationship management
or certification in Analytics from a reputable service provider Experience: Minimum of 3 years data analyst attitudes): Visual Studio Code Power BI Desktop and Services Excel Good knowledge of Microsoft 365 (Especially Attention to detail Financial acumen Problem solving Service oriented Reporting Job Description: Contributing and using trends to forecast business trends and customer behavior patterns. Presenting technical reports or certification in Analytics from a reputable service provider Experience: Minimum of 3 years data analyst
leveraging their technical expertise to identify customer needs, provide product demonstrations, presentations the Pinnacle value proposition message through customer engagement. The focus of the role will be AI solutions Vendor(s) at customer engagements and conferences. Attend meetings with sales team to identify customer pain Deliver vendor presentations and training to the customer landscape. Propose and professionally demonstrate (BOMs) based on customer requirements. Deploy and configure proposed solutions based on customer requirements
African market. This role is pivotal in driving customer engagement and achieving sales targets. Identify deep understanding of the company's products, services, and solutions. Stay updated on industry trends that resonate with customers. Work closely with the sales team to develop customized solutions for clients Gather market intelligence and feedback from customers to identify new opportunities. Analyse sales data to product development and enhancement based on customer feedback. Continuously enhance your own technical
African market. This role is pivotal in driving customer engagement and achieving sales targets. Identify deep understanding of the company's products, services, and solutions. Stay updated on industry trends that resonate with customers. Work closely with the sales team to develop customized solutions for clients Gather market intelligence and feedback from customers to identify new opportunities. Analyse sales data to product development and enhancement based on customer feedback. Continuously enhance your own technical
Competencies Strong understanding of banking products and services Knowledge and understanding of internal systems Prepare business cases Key result areas Treating Customers Fairly and Compliance Create and maintain productive expectations at all times Treat internal and external customers fairly at all times Product Design Co-create and design either new or enhance existing products, services, capabilities or distribution channels Gather provide recommendations in pricing our products and services Assess business capabilities and systems in support
Competencies Strong understanding of banking products and services Knowledge and understanding of internal systems Prepare business cases Key result areas Treating Customers Fairly and Compliance Create and maintain productive expectations at all times Treat internal and external customers fairly at all times Product Design Co-create and design either new or enhance existing products, services, capabilities or distribution channels Gather provide recommendations in pricing our products and services Assess business capabilities and systems in support
the quality of communications and work of client Service Providers and internal facing colleagues and implements workload to maintain service standards and high-quality outcomes. Oversees the customer care complaints management expectations. Ensures the Operations team meets Service Level Agreements (SLA), Key Performance Indicators Business-to-Business VAP's value-added products and services to the insurance industry. Work with the Team necessary to avoid failures in The Organisation's services Staff - complete direct reports reviews and support