having implemented at least 5 new customer solutions. Guide customers throughout the software implementation deliver timely, outstanding post-implementation service and support. Role Responsibilities: Conduct in-depth requirements and operational objectives of the customer. Produce professional documentation of current direction to both internal implementation team and customer implementation team May contribute to the business presentations Provide prompt, exceptional customer service and support Expertise & Skills: Minimum
JHB000346-JG-1 A leader in the ICT services sector is looking for a Service Delivery Manager to join their resources being shared between Professional Services and Managed Services. This is a global role, managing allocation with the necessary skills are available to meet customer demand Capacity Planning: Collaborate with sales sales, project management, marketing, and customer support teams to understand upcoming projects, promotions promotions, and anticipated increases in customer interactions and allocate resources accordingly Scheduling
advice to customers (internal and external) via the telephone. Responsibilities: Technician Service Accurately received Serve as the first point of contact for customers seeking technical assistance over the phone or on the issue and details provided by customers. Walk the customer through the problem-solving process Provide accurate information on IT products or services. Record events and problems and their resolution and update customer status and information. Pass on any feedback or suggestions by customers to the appropriate
beneficial with a logistics company Operational labour optimization Advanced knowledge of Power BI Advanced
home-grown tech company that builds tools and services that enable affordable internet access to Ekasi Africa, while providing the absolute best customer service and experience possible. Ikeja has a culture warehouse staff, as well as the finance and sales department • Drive the implementation of all warehouse activities
Online, SharePoint Online, Teams, and other related services. You'll be responsible for designing, implementing cloud environment, specifically focusing on M365 services.
What you’ll do:
Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical you'll serve as the primary point of contact for customer queries or complaints, extending support beyond hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with
with other IT staff and departments to ensure smooth functioning of IT services and projects Documenting
Provide local, in-house, client service and support Developing code, software, and connectivity to sites sites / devices Train and mentor new staff Manage department, schedule site visits Reporting / Dashboard development
and enhance the configuration of the Business Services Systems Identify and maximize opportunities and to improve product, service and standardize business processes Support IT Department Apply now For more