PTA003012-CB-1 We are looking for a Software Support Agent with a calm yet time conscious demeanour for of the position is for you to support users and offer level 1 support, with the prospect of national responsibilities will be: Support users telephonically (Web Application Support) User contact and communication via SQL. (INSERT, UPDATE and DELETE). Level 1 Support Responsibilities: Response to tickets and helpdesk accurate bug reports Database Querying The support agent will need to use TSQL to query the many databases
Reference: JHB002008-DDT -1 Are you a seasoned Technical Support Manager with a passion for leading high-performing clients' technical support department, drive exceptional customer service, and enhance their support processes principles in the wireless industry. Minimum Requirement Bachelor's degree in Information Technology, years) in a technical support leadership role within the ISP industry. Strong technical background with Leadership: Lead and manage a team of technical support agents, providing guidance, coaching, and mentoring
3rd Line Technical Support Engineer (JB4435) Newlands, Cape Town (Hybrid Role) Market Related Duration: skilled 3rd Line Support Engineer to join their team. As a 3rd Line Technical Support Engineer, you will will be responsible for providing advanced technical support to their clients across various regions including at least 3 years of experience in third level support role and have great knowledge of cloud platforms Google Cloud. Minimum Requirements: 3 years of experience in a technical support role. Proficiency in
and responsibilities include: Provide pre-sales technical assistance, install and configure the company's equipment in client offices, and follow-up with support as required. Install, maintain and troubleshoot Windows diagnose and solve hardware issues, replace parts as required. Manages proper building general maintenance and
Job Title: Technical Support Analyst
Employment Type: Permanent
TECHNICAL SKILLS AND SUPPORT REQUIRED:
OUR CLIENTS' OFFICES IN NEWLANDS, CAPE TOWN The Support Engineer plays a critical role in the operational the organization. This position requires a unique blend of technical skills, customer service aptitude delivery of IT support and management services. Core Responsibilities -Technical Support and Troubleshooting: Troubleshooting: Provide first-line support to customers, addressing and resolving technical issues with efficiency Communication: Serve as a primary contact point for technical inquiries, ensuring clear, empathetic, and timely
looking for a 3rd line Support Engineer with at least 3-4 years' experience, to support our clients remotely remotely as well as onsite when required. Our team is very technical, and you will have the many opportunities opportunities to get involved in not just technical support, but also project work, maintenance, upgrades, and role Provide 1st to 3rdline support via email, phone, and remote support to our client's based in the Be willing to work flexible hours to provide support for clients in the UK, SA Europe, US, and Asia
3rd Line Technical Support Engineer (JB4435) Newlands, Cape Town (Hybrid Role) Market Related Duration: skilled 3rd Line Support Engineer to join their team. As a 3rd Line Technical Support Engineer, you will will be responsible for providing advanced technical support to their clients across various regions including posess atleast 3 years of experience in third level support role and have great knowledge of cloud platforms Google Cloud. Minimum Requirements: 3 years of experience in a technical support role. Proficiency in
customer administrators to implement, maintain, and support the products in the customer environment. This remote
Implementation Projects
Act as technical lead on small to medium implementation projects
Discuss environment requirements with customer technical specialists including:
Storage
Migration projects
Product Support
First contact with customers on support related issues
Potential
/>Potential to move into a 2nd line support position in the medium term
Investigate product and environment
service offering. The successful candidate is required to provide accurate information to the customer Centre experience will be an advantage Other requirements Working knowledge of Banking systems/industry