IT Technician provides computer or network support for the organization, employees, and customers. They assist users with installation, troubleshooting and diagnosing possible hardware and software issues. Technical Support Responsibilities: Identifying hardware and software solutions. Troubleshooti
documentation, knowledge bases, and FAQs to assist in customer self-service and team reference. -Continuous
satisfaction for OBS customers Assist OBS team with analysis and improvement of customer processes and content
satisfaction for OBS customers Assist OBS team with analysis and improvement of customer processes and content
unit/camera issues, assisting technicians with installations, communicating with customers and updating the
issues with the Product Manager Assist Support team to resolve customer queries Diploma or Degree in Information
issues with the Product Manager Assist Support team to resolve customer queries Diploma or Degree in Information
customers who need technical assistance via the phone or email Follow up with customers on a daily basis to ensure
DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business. ENVIRONMENT: Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is
and emails) are actioned to provide assistance / feedback to customers. Load security blocks where suspicious