HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job Purpose experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
application support NetSurIT Cloud operation security centre) Computer builds (standard company build policies) offices across SA (remote configuration) Covering calls for other office facilities such as connectivity machines via Microsoft cloud operation security centre Support users across the branch network via phone phones) Management Information Record and analyse IT calls logged & determine patterns to pro-actively within budget, liaising with landlords/property agents, reviewing lease agreements, etc. Assist with office
Contact Centre Solutions & Technology Provider serving numerous contact centres and agents, require practices, and emerging technologies related to contact centre solutions and enterprise software development. enterprise environment, preferably within the contact centre industry. Strong understanding of business processes approach to problem-solving. Familiarity with contact centre technologies and solutions is advantageous.
to train new trainees and develop the existing agent capabilities. Can confidently deliver required courses Management/Campaign Launches, Upskills, Refreshers Take Calls for minimum 4 hours each month Attend TTT with client Coordinate with Gradbay Manager to help transition agent from Training to Gradbay as per expectations Coach Coordinate with Gradbay Manager to help transition agent from Training to Gradbay as per expectations Keep
to train new trainees and develop the existing agent capabilities. Can confidently deliver required courses to train new trainees and develop the existing agent capabilities. Can confidently deliver required courses Management/Campaign Launches, Upskills, Refreshers · Take Calls for minimum 4 hours each month · Attend TTT with Coordinate with Grad bay Manager to help transition agent from Training to Grad bay as per expectations · Coordinate with Grad bay Manager to help transition agent from Training to Grad bay as per expectations ·
Working Experience in the IT industry supporting call centre operations is advantageous Consultant: Tamsyn
application support; NetSurIT Cloud operation security centre). Computer builds (standard company build policies) offices across SA (remote configuration). Covering calls for other office facilities such as connectivity office connectivity; phones). Record and analyze IT calls logged and determine patterns to pro-actively assist within budget, liaising with landlords/property agents, reviewing lease agreements, etc. Assist with office
OS and software related issues Competent in call centre management tools Matric National Diploma: Information
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
Update Manager, Syslogger and VMware vSAN, Veeam, Agent-based backups.
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