devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services and
experienced 3rd Line Support Consultant to join our service desk team. The role will act as an escalation point skills ITIL foundation accredited Reports to: Service Desk Manager Location: Hybrid Working. working for
Previous network support experience within a Service Desk environment, ideally within an ISP Professional
Server, HTML, Git, JIRA (Bitbucket, Confluence, Service Desk, Projects). DUTIES: Work with client-server Experience working on JIRA (Bitbucket, Confluence, Service Desk, Projects). Able to analyse and extract requirements
management, preferably in a dynamic and fast-paced service desk environment Experience with managing a distributed
Responsibilities: Administer and maintain the ITSM service desk platform FreshService Customize the ITSM tool
Responsibilities: Administer and maintain the ITSM service desk platform FreshService Customize the ITSM tool
with other Application Support Analysts & Service Desk Team to enhance the quality of customer service
end-user support for CRM applications through our Service Desk, promptly addressing cases as they arise. Escalate
customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders