second line support communication from Nashua Service Desk Define and manage System activities Manage and
customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders
events Reporting service escalations to Company Service Desk for any issues that cannot be resolved onsite
resolution. Reporting service escalations to Ubuntu Service Desk for any issues that cannot be resolved onsite
Drive implementation of processes into the Service Desk with the collaboration of other Technical teams
experience with Java Must enjoy being in a support / service desk role Preference for financial markets or product
technologies Work with incident management, service desk, other technical teams and the customer as required
technologies Work with incident management, service desk, other technical teams and the customer as required
onitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal
Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal