customers. Demonstrate deep understanding of customer service, architecture and Contact Center platforms centres Demonstrate deep understanding of customer service methodologies and best practices for a service with the ability to manage under pressure Customer Service orientated. Effective decision making skills
Account(s), delighting the client(s) with good customer service in all aspect of administration and delivery add value, provide support and excellent customer service, in order to grow existing accounts. KEY RESPONSIBILITIES:
maintaining a high level of customer satisfaction. This includes overseeing service level agreements (SLA's) and technologies (Preferred). Excellence in Customer Services. Must use BSS/OSS tools, experience with MS
Management: Ensure customer satisfaction through efficient parts availability, delivery service, and resolution and personnel management skills. • Strong customer service orientation and interpersonal abilities,organizational
Management: Ensure customer satisfaction through efficient parts availability, delivery service, and resolution and personnel management skills. • Strong customer service orientation and interpersonal abilities,organizational
cross-functional teams (Sales, Marketing, Customer Service) to align CRM initiatives with overall business dashboards to support sales, marketing, and customer service processes Continuously optimize CRM system
communication and negotiation skills Good customer service skills Valid driver's license and own vehicle communication and negotiation skills Good customer service skills Valid driver's license and own vehicle
behaviour Customer relationship management Customer service management Ability and willingness to travel
and hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle
creating and maintaining customized reports using MS SQL, Syspro reporting services, and Excel. Advanced responsibilities and challenges. Exceptional customer service skills and professionalism. Respectful towards