Vodacom Call Centre Jobs in South Africa - Page 4
IT / Computing / Software
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- Permanent
- Last 7 days (80)
- Last 3 days (29)
Field Support Engineer
Secunda
Negotiable you’ll do:
- Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls
- Asset input average contractual SLA requirements
- All calls which can be resolved remotely is redirected back team.
- Productive Call Rate - To ensure that the agreed upon number of calls are resolved per day Flows - Adherence to Call Management System/any assisted tool used workflows
- Call Ageing - Ensure
share this job on whatsappField Support Engineer
Sandton
Negotiable you’ll do:
- Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls
- Asset input average contractual SLA requirements
- All calls which can be resolved remotely is redirected back team.
- Productive Call Rate - To ensure that the agreed-upon number of calls are resolved per day Flows - Adherence to Call Management System/any assisted tool used workflows
- Call Ageing - Ensure
Mcse Engineer Midrand
DatacentrixMidrand
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
Security Analyst X2
Pretoria
Negotiable Complete
Telecommunications Technician Johannesburg
Ashton PersonnelJohannesburg
R45 000 per month analogue, SIP, VoIP telephony systems and contact centres. Good understanding of IP version4 addressing structure analogue, SIP, VoIP telephony systems and contact centres. Good understanding of IP version4 addressing structure analogue, SIP, VoIP telephony systems and contact centres. Good understanding of IP version4 addressing structure
Field Technician Port Elizabeth
HeadhuntersSouth Africa
limited to: Attend to field service calls. Attend to workshop repair calls. Service, maintain, and repair accurately update and close service calls. Attend to a target of 5 service calls per day subject to availability requirements. Attend to service calls in the Eastern Cape region. Attend to service calls within required SLA times the service controllers with regard to service calls. Continually communicate with the service controller
Network Administrator Jhb - Eastern Suburbs NEW
Recru-itSouth Africa
completed per SLA Process “first point of contact” calls for UPS and systems issues and/or failures Retrieve after hours call outs (including weekends and public holidays) Scheduled standby and call out shifts Where Predominantly Benoni based When required data centres and other sites Essential Qualifications (Have-to-Have)
Business Intelligence Executive Durban
Skye PersonneleThekwini
technologies, with a solid understanding of Contact Centre processes and technology to join dynamic, well-established learning technologies Solid understanding of contact centre processes & technology Proficient in data visualization
Technical Lead Jhb - Northern Suburbs NEW
Select OneNorth Johannesburg
company's cutting-edge products in the contact centre and customer experience vertical. Duties will include products or services. Experience in the contact centre and customer experience industry is highly desirable
Telecommunications Technician Weltevredenpark NEW
Armstrong AppointmentsRoodepoort
provided by vendors. Providing support for contact centre operations. Qualifications A three year IT Diploma analogue, SIP, VoIP telephony systems and contact centres Good understanding of switching and routing functionality
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