documentation and providing time estimates for tickets. Frameworks / Skills: .NET Framework 5 .NET Core
for Salesforce: Sales Reps will raise their own ticket with the administrator in copy, but administrator
incidents and requests. Track, route and redirect tickets to correct resources/ resolver groups. Escalation
incidents and requests. Track, route and redirect tickets to correct resources/ resolver groups. Escalation
applying SAP Notes.
applying SAP Notes
of the Payments Platforms. Responding to SNOW tickets – Ownership of the incident until resolved. Working
Azure-based software platform and resolving escalated tickets. Documentation Development: Develop comprehensive
troubleshooting skills Service Management and Call Ticketing systems (E.g. CA UniCenter and BMC) Computer installation
to new and junior staff. Resolution of Support Tickets logged. Project Management. REQUIREMENTS: Tech