logging and following up on calls Log calls on behalf of clients Test completed calls or queries from clients
escalation of any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with function – logging and maintaining all support calls Matric CompTia A Essential CompTia N or IT Diploma
accurately, writing and executing test cases using the centre tools, and also to do bug tracking, integrating
Gap Analysis, Customer Data Analysis, Shopping Centre Research, etc. Collect, analyse, interrogate, and
such as Microsoft Defender ATP, Azure Security Centre, Windows Defender Firewall
If you are
Fault Finding and Troubleshooting. Day to Day calls to attend. Report Issues to Manager. Grade 12 (Matric
line with agreed SLAs. You are the last port of call for the support team so your attitude towards tackling skills. Managing the timely resolution of open calls and call actions across all customers. Take ownership
concerns. Attending hardware and software support calls. Troubleshoot and resolve IT-related issues. Maintain
Reference: NPr001027-SDU-1 Calling all Creditors Managers in Gauteng Duties : Management and development