Reference: NWA003112-PCa-4 Calling all experienced Senior C# Developers looking to join a renowned International send your CV to pcalvinnetworkrecruitment.co.za or call me on 011 622 9526. Annually
Reference: NWA003161-PCa-3 Calling all experienced Senior .NET Developers looking to join a reputable send your CV to pcalvinnetworkrecruitment.co.za or call me on 011 622 9526. Annually
its time for you to move on in your career and to start working on exciting projects where you will be challenged
/>Logging of calls in the helpdesk system.
Resolution time for issues. Number of calls logged and
resolved. Client satisfaction scores. T
aking calls and troubleshooting issues.
Telephonic troubleshooting
licensing compliance. Skills in documenting processes, call logs, and service reports accurately for future
FTTB, Wireless, SD WAN, LTE, etc). Logging Support Calls on Manage Engine Service Desk (our ticketing system) Escalating Calls to Second Line Support or Vendor. Data Usage Reports. Following and Maintaining call logging experience with MS Office Suite as well as an ITIL based call logging program. Certification in A N or relevant
Protection of Personal Information Act, Act 4 of 2013 (“POPIA”).
Protection of Personal Information Act, Act 4 of 2013 (“POPIA”).
Protection of Personal Information Act, Act 4 of 2013 (“POPIA”).
effectively. 1 Support Calls: - Ensure that you assist 2nd line Support with all support calls that failover from does not wait on the line for someone to answer the call - To handle incoming technical support incidents issue is not resolved on the call, we need to track all support tickets. - Call customers to clarify incidents and service requests when tickets are logged. - Call customers with open or pending tickets to supply hours staff - Pending tickets - Ensure that you call the customer and confirm that the ticket has been
Client Support and Troubleshooting: Logging of calls, troubleshooting, onsite support when required. Administrative duties: Logging Hours worked, Follow call procedures, Booking in PC's. Job Requirements: Minimum protect systems and data. Familiarity with using call logging and ticketing systems to manage and prioritise licensing compliance. Skills in documenting processes, call logs, and service reports accurately for future