support queue that consists largely of end-user fault calls. · Identify and ensure technology assets are documented
include: Action JIRA's and monitor CA Unicentre calls. Analyse and action remediation plans for SOD violations
support queue that consists largely of end-user fault calls. Identify and ensure technology assets are documented
support queue that consists largely of end-user fault calls. · Identify and ensure technology assets are documented
Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc)
clients in the UK, SA Europe, US, and Asia. (On-Call Rota)