standards in the digital age. About the Role: Service Excellence Coordinators are responsible for driving improvement initiatives within contact center or Managed Service Provider (MSP) environments. Requirements: Demonstrated improvement initiatives within contact center or Managed Service Provider (MSP) environments.
interacting and engaging with jurisdictional client service teams where requirements are to be gathered, analyzed
communication across multiple jurisdictional client service teams and levels of the organization
Analysis
of policies and procedures to the defined Fund Service Matrix
Gap analysis between existing Group
all seniority levels of jurisdictional client service teams
Training
Facilitate and provide
experience within the Financial Services industry
Min 5 years Financial Services industry experience
Working
team is growing, and we are hiring another Field Service Engineer for our client in Southern Suburbs, Cape Reviewing tickets and requirements on Autotask Service Desk Ensuring Autotask is updated on ticket progress 3 years relevant working experience as a Field Service Engineer in the ICT space Must have own vehicle Excellent communication skills Exceptional client services experience Detailed orientated Computer literate
documents to evaluate the standard of work/task. Take corrective action if the manuscript deviates from the standard work/task against average desired timelines and take corrective action to resolve delays.
client is a globally operating private healthcare services organization. They are looking to hire an Integration prise Service BUS (ESB)
All applicants will
CyberPro Consulting is a professional services company servicing the South African, European and Australian Oracle. We offer the highest quality professional services at competitive rates combined with flexible engagement turnkey options to onsite contractor services. CyberPro's services: 1. AWS and Microsoft Azure 2. Software implementing automated processes. · Identify system/service bottlenecks and/or single-points-of-failure, and technology assets are documented and mapped out correctly. · Ensure maintenance schedules are maintained
CyberPro Consulting is a professional services company servicing the South African, European and Australian Oracle. We offer the highest quality professional services at competitive rates combined with flexible engagement turnkey options to onsite contractor services. CyberPro's services: 1. AWS and Microsoft Azure 2. Software implementing automated processes. · Identify system/service bottlenecks and/or single-points-of-failure, and technology assets are documented and mapped out correctly. · Ensure maintenance schedules are maintained
updates of these items to ensure it is closed out correctly.
Personal
lives the company values.
CyberPro Consulting is a professional services company servicing the South African, European and Australian Oracle. We offer the highest quality professional services at competitive rates combined with flexible engagement turnkey options to onsite contractor services. CyberPro's services: 1. AWS and Microsoft Azure 2. Software supporting all technology operations, driving service improvements in technology systems and processes ensure the efficient resolution of incidents and service requests. · Establish and maintain operational