About our Client: Our client is a leading global provider specialising in data analytics and digital solutions Work closely with clients on onsite projects to provide ground-level assessment and recommendations on case-by-case basis. Training and Development: Program Leads, Transitions Managers, Training function, external external vendors as needed. Primary External Interactions: The incumbent will primarily interact with client years of experience, most of which should be in the BPO environment. 3 years of the BPO experience should
Strategic Sourcing has established itself as a leading provider of permanent and temporary recruitment services integrate data, and provide user support Optimise website performance and refine user experience Collaborate optimise usability Provide training and support to users for data interpretation What you need: Tertiary qualification be beneficial 3 years of Shopify development experience, including API, apps, and webhooks Proficiency for backend development and database management Experience with version control tools like Git Familiarity
working alongside the Software Development team, to provide application support across a range of web and desktop Teams also collaborate closely with clients to provide seamless solution integration. Responsibilities documentation to improve user experience and satisfaction. To participate in product training as and when required required and provide ‘train the trainer level' training. To produce end-user facing documentation and training continuation campaigns and custom campaign dashboards. To provide QA (Quality Assurance) for software developments
cause analysis and effective resolution and / or providing concise reporting. Implementation of application followed up on for resolution.
Provide 3rd line support functions for the payment service Service
Provide after-hours support according to a standby schedule.
Provide resolution relationship with customers.
Prepare training documentation as and when changes are implemented & our client as a whole.
Provide training and mentoring for support team members, including
exciting opportunity for individuals with extensive experience in transitions and a passion for driving successful building the capability of the transitions function. Provide thought leadership to enhance transitions setup Collaborate closely with clients on onsite projects, providing ground-level assessments and recommendations for enabling functions. Training and Development: Program Leads, Transitions Managers, Training function, external external vendors as needed. External: Engage with client stakeholders to present solutions and transition
the perfect fit for you. First-Class Support: Provide prompt and efficient first-level support to our relationships with our valued clients, ensuring their needs are met with the utmost professionalism and care effective resolution. Proven Experience: Minimum of 5 years of experience in a Helpdesk role, demonstrating to Learning: Willingness to undergo continuous training and development, particularly in mastering online Availability : Ability to respond to after-hours calls as needed, ensuring our clients receive support whenever
Short-term Insurance processes, business analysis experience in an IT context, and a strong technical background coordinating employees - Offers coaching, leadership, and training to manage staff performance - Assesses information and designing technologies to meet the growing needs of the business - Safeguarding assets by planning practical, and scalable solutions to meet business needs. - Conduct scoping sessions with vendors, business delivery objectives. - Coordinate sprint planning. - Provide technical and business support to team members
Strategic Sourcing has established itself as a leading provider of permanent and temporary recruitment services product meets conditions, standards, and customer needs. Support developers with design and requirements development, lead client kick-off, and contribute to training. Oversee implementation workflow, configure SIS SIS environment, and troubleshoot issues. Provide resolutions, prioritise support items, and analyse data feedback. What you need: Bachelor's degree or similar qualification. Formal training in requirements analysis
Strategic Sourcing has established itself as a leading provider of permanent and temporary recruitment services and remarkable growth, they offer an exceptional training and mentorship program. Your colleagues will be opinions are valued. Individuality is encouraged, providing an ideal environment for ambitious individuals team members on their journey to success. What you need: Relevant tertiary qualification in IT or related fields would be beneficial. 6 years of relevant experience. Proficient in SDLC phases: develop, debug, test
d, mentor, and motivate a team of engineers, providing guidance and support in their daily tasks and roadmap aligned with business objectives and customer needs.