Gap Analysis, Customer Data Analysis, Shopping Centre Research, etc. Collect, analyse, interrogate, and
concerns. Attending hardware and software support calls. Troubleshoot and resolve IT-related issues. Maintain
(Firewall). Emergency after hours support if a VIP calls.
team. Role Mission Ensuring that all Open Service calls are resolved within the stipulated timeframes, by architecture and platforms. Participate in a 24x7 call-out rota when required, and scheduled overtime during
implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution
implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution
and allocation to priority projects Finance Cost centre management Budget allocation and monitoring of
/>DRIVE THE ORGANISATION CULTURE WITHIN YOUR OWN CENTRE
PROVIDE LEADERSHIP
required, in liaison with the IT Service Desk, Contact Centre and all Technology Services Monitor and assess