Deliver exceptional customer service, promptly addressing client queries and concerns. Schedule and coordinate
of any issue raised and ensuring each issue is addressed to the satisfaction of the customer; Provide effective
identifying and proposing channel solutions that address the need to improve customer experience, enhancing
Perform gap analysis and recommend solutions to address business challenges. Lead and facilitate meetings
analysis and reporting with precision and efficiency. Address various data requests with advanced manipulation
identifying and proposing channel solutions that address the need to improve customer experience, enhancing
Perform gap analysis and recommend solutions to address business challenges. Lead and facilitate meetings
project targets are met. Monitor progress and address delays, adapting plans as needed. Manage client
new/changed requirements and ensuring these are addressed during testing