safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
including site monitoring, corrective intervention tickets and Tier 2 network operations support requirements accountability for handling corrective intervention tickets, diagnosing network problems, and implementing
improvements. Oracle Support Ticket System: Manage the Oracle support ticket system, including logging, tracking, and prioritizing support tickets. Collaborate with Oracle support services to escalate and
relevant sector, understanding ICT networking, Point of Sale systems and software development lifecycles
relevant sector, understanding ICT networking, Point of Sale systems and software development lifecycles
inquiries, complaints, and resolutions, in the ticketing system; Assist with the installation, configuration concepts; Familiarity with help desk software, ticketing systems, and remote support tools; Excellent problem-solving
closing of production support tickets (Incidents & Problems tickets) within defined SLA's (Service
Remedy, or similar
Experience with ticketing systems like ServiceNow for incident management
Remedy, or similar
Experience with ticketing systems like ServiceNow for incident management
Remedy, or similar
Experience with ticketing systems like ServiceNow for incident management