technician, you will respond to all assigned Helpdesk tickets regarding hardware, software, and networking. You
document Analyse and provide solutions to the Vehicles Sales process Update and maintain all SAP SD and VMS functional clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility for closing the
Track and report on client satisfaction surveys and ticket performance monthly, highlighting successes and services. Collaboration with Sales and Marketing : Work with the sales and marketing team to identify
Track and report on client satisfaction surveys and ticket performance monthly, highlighting successes and services. Collaboration with Sales and Marketing : Work with the sales and marketing team to identify
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
improvement
improvement Monitor support requests via the divisional ticketing system, resolve them or escalate them to the correct provide regular reports on support services and ticket metrics Monitor user account activity and compile
improvement Monitor support requests via the divisional ticketing system, resolve them or escalate them to the correct provide regular reports on support services and ticket metrics Monitor user account activity and compile
and manage your work record via regular time and ticket/ task time entries. Provide guidance and training
and integration deployments Logging and tracking tickets to external support Troubleshooting deployments