technical support and assistance to staff Install software, hardware and assist with network issues Diagnose
Our experienced team of software developers assist our clients through their software development existing application and troubleshoot issues.
the Auths needed for each users function
Customer Sales Support Assist Account Managers with new client lead sourcing. Assist Account Managers with support request. First line support is typical user assistance with the standard system(s) functionality. Support electronic media like email, skype, TeamViewer etc. Assist Account Managers with client request management
business.
software features
NB
Monitor Field Team groups for escalations and assistance requests, including switch renaming, device connection instructed otherwise or unsure of the outage reason. Assist Area Managers by addressing specific client issues contact with the client. APEX Support: Provide assistance on Apex with complex issues escalated from Senior
fit with strategic business objectives
changes or appointments. Assist and compiling of quotations as per request. Assist and provide feedback on client interactions, request, and queries. Provide assistance with any support and administration duties required
training to fellow colleagues and users when required Assist with training – when required Compiling of user between development and support environments Assisting with the business case Planning and monitoring appropriate format depending on methodology followed Assist with identification and management of risks Important: