Technical Support:
Essential
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Qualifications: Matric; National Certificate or Technical Support NQF Level 4 SAQA ID 78966. National Diploma (NQF 6 - 7) ITIL Operations MCSE or relevant technical equivalent qualification Project Management Certification service definitions, policies, and procedures, and technical. Proven capability in leading the crafting of Writeups, Technical Response and calculation of effort and cost. Experience as a senior technical resource resource, specialist, or architect. Experience as a technical team lead. Strategic planning ITIL Operations
Requires a balance of technical expertise and the ability to understand and address the unique challenges success in this role. Focus on solving specific technical issues or challenges for clients in the form of with clients to understand their needs, provide technical recommendations, and help with project implementation technology or domain. Responsible for implementing technical solutions, ensuring they work as intended, and team members and Project Manager, to deliver technical solutions. Keep up to date on changes and updates
demonstrate the value of the GRC software solution in technical proposals. Understanding clients challenges and develop solutions to create value. Manage various technical validation activities such as POCs. Present the the full product range and its functionality Technical knowledge, skills & abilities Excellent written communicate a technical message with business relevance to a non-technical audience as well as a technical audience abilities and composure in front of all levels of technical and business customers or prospects Behavioural
within your primary competency
demonstrate the value of the GRC software solution in technical proposals. Understanding clients challenges and develop solutions to create value. Manage various technical validation activities such as POCs. Present the the full product range and its functionality Technical knowledge, skills & abilities Excellent written communicate a technical message with business relevance to a non-technical audience as well as a technical audience abilities and composure in front of all levels of technical and business customers or prospects Behavioural
Service Level Agreements.