Responsibilities:
and Consulting experience with preferably Data Centre Infrastructure and ICT environment.
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
Android / IOS / Ionic / React Native / Cordova Cloud: Amazon Web Services / Azure / Google Cloud DevOps: Jenkins
cloud-based infrastructure and services provided by Amazon WebServices (AWS)/ Azure. ▪ Experience working
Android / IOS / Ionic / React Native / Cordova Cloud: Amazon Web Services / Azure / Google Cloud DevOps: Jenkins
assist in creating collections strategies for the call centre. Provide insight on performance through accurate assist in creating collections strategies for the call centre. Provide insight on performance through accurate assist in creating collections strategies for the call centre. Provide insight on performance through accurate
you’ll do:
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
and Consulting experience with preferably Data Centre Infrastructure and ICT environment Architectural Certifications (APC, Emerson, etc – Certified Data Centre Design Engineer and relevant product certification