diagnosing possible hardware and software issues. Technical Support Responsibilities: Identifying hardware and
for a Technical Support Manager to be responsible for managing provision of the technical support to ICT
customer-focused IT Support Technician to provide technical assistance and support to their clients. The ideal candidate seamless user experience. Provide first-line technical support to clients via phone, email, and in-person
drive revenue, sales, solutions, presales, technical support, project management and apply for tenders
testing for the ORSA cycle.
projects Customer account management and technical support services Monitor integration of client feedback
projects Customer account management and technical support services Monitor integration of client feedback
Infrastructure level escalation point for technical support ● Ongoing training of support staff on new Infrastructure level escalation point for technical support ● Ongoing training of support staff on new
play a crucial role in providing advanced technical support and troubleshooting for their clients. Your and Responsibilities: Deliver second-level technical support to clients via phone, email, and in-person Kontak Recruitment. Deliver second-level technical support to clients via phone, email, and in-person
Engineers to join our team and provide on-site technical support and assistance to clients or customers. that clients receive timely and effective technical support, thereby contributing to the overall success