To lead a team of second line technical support agents, ensuring swift and effective resolution of customer and integrate new, efficient methods for technical support delivery. • Plan and coordinate team activities day-to-day operations of the second line technical support team. • Ensure effective handling and resolution Managerial: • Lead and motivate a team of technical support agents. • Conduct performance evaluations
Meditech. Special Circumstances Provide 24-hour technical support and consultation to stakeholders if required
Meditech. Special Circumstances Provide 24-hour technical support and consultation to stakeholders if required