architecture solutions.
- Optimize systems and promote customer-centric practices.
a crucial role in ensuring that clients receive timely and effective technical support, thereby contributing of calls are resolved per day.
for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident Coordinator processes. Service Level Agreements play an important part for this role as this creates strict timelines for tracking of parts Understand Engineer scheduling processes Knowledge and/or undertraining of parts shipping behavior and willingness to assist the users at all times Ensure 98% of all calls are answered within 30 seconds
Develop reporting and integration's as integral parts of the overall solution. Offer technical input in also) Ability to work both independently and as part of a team. Eligibility to work in South Africa. Seniority Level Mid-Senior level Employment Type Full-time Skills Microsoft Dynamics Software Development IT
Key Responsibilities and/or Outputs Design and promote operational practices and procedures, working closely closely with the Solution Development Lead Promote best practices in all facets of the Solution Delivery CloudFormation, Azure Resource Manager) Define and promote version control and continuous code integration
Key Responsibilities and/or Outputs Design and promote operational practices and procedures, working closely closely with the Solution Development Lead Promote best practices in all facets of the Solution Delivery CloudFormation, Azure Resource Manager) Define and promote version control and continuous code integration
obtaining evidence related to ITGC controls.amd promotes ITIL and COBIT best practices across the full expectations of service, including work requirements, timing, and deliverables for IM or Business Audits. Maintain identify and escalate risks Organize and manage time effectively Salary Market Related
support teams to understand upcoming projects, promotions, and anticipated increases in customer interactions
resource planning, such as service levels, response times, and customer satisfaction Collaboration:
resolve issues. Ensure that software is delivered on time, and to specification. Provide technical guidance and inspire staff to achieve service excellence. Promote an environment that motivates, encourages initiative
support teams to understand upcoming projects, promotions, and anticipated increases in customer interactions resource planning, such as service levels, response times, and customer satisfaction Collaboration: Work closely