known errors in systems and services are being attended to and escalated
packs and patches that apply to the environment Attend to maintenance calls from business via System Administrator as document libraries, source control and email. Attend meetings to understand customer requirements, make
beyond the scope to L3 support. Regularly update and attend to all customer UNA queries and follow UNA process record of VIP support A and N certified Excellent attendance and punctuality are required Own vehicle (essential)
and patches that apply to the environment
perform configurations, action installations and attend to break/fix events. Own larger portions of an
cross-selling alongside the account manager
process and adhere to Agile Methodology.
evaluations.
development/design process and adhere to Agile Methodology. Attend all team meetings and utilize the Agile Tool Chain
including external vendors providers and channels Attendance at and contribution to the Project Steerco Compile