AREAS: Solar System & Project Design Project Support & Execution Product management Design Innovation
manuals
Purpose: The Helpdesk Technician is primarily responsible for providing technical support and advice to Direct unresolved issues to the next level of support personnel. Provide accurate information on IT products within 4 working hours (Helpdesk SLA report). Accurately log all field support and telephone tickets and Multinational systems. General Provide general customer support, either telephonic or at the front desk. Always Experience: Matric CompTIA A N Min of 3 years' helpdesk technical experience Skills and Knowledge: Good
experience in helpdesk support, this job could be perfect for you • First-line organisation-wide support • Remote Remote or on-site support that may include travelling • Network and Security support • Build, configure USED COMPUTER APPLICATIONS • ABILITY TO LEARN AND SUPPORT THIRD-PARTY APPLICATIONS • GOOD UNDERSTANDING OF
Establish an ITIL-based MIS support process for users, covering helpdesk, ITSM ticketing, troubleshooting relevant experience, including a minimum of 8 years supporting and maintaining Microsoft systems and databases
experienced Database Administrator to work in Pomona to support the IT infrastructure. Database Administrator Pomona IT experience. Minimum 8 years' experience in supporting and maintaining Microsoft Systems and Databases Implement an ITIL MIS support process, acting as a single point of contact for helpdesk support, ITSM ticketing
customer administrators to implement, maintain, and support the products in the customer environment. This
Migration projects
Product Support
First contact with customers on support related issues
Potential
/>Potential to move into a 2nd line support position in the medium term
Investigate product and environment
possible about the problem scenario to 3rd line support and DevSupport
Permanent, full-time
/>Storage and RAID configurations
End-user Support experience
Troubleshooting and product error
Security Manager Risk Information Support- Gauteng Formation and Support Bachelor’s Degree in Security Risk Information and Support function by providing accurate, relevant and timeous intelligence to support the overall objectives. Develop an Intelligence plan and budget and support BU’s Intelligence related plan and budget in order cyber-crime threats/breaches to information security and support efforts in collaboration with ICT and external external providers to safeguard these processes Support stakeholder engagement and management by providing relevant
a team of application support analysts in providing timely and effective support for all business-critical as the primary point of contact for escalated support issues, ensuring prompt resolution and minimizing long-term solutions.