operational issues. Ensure client needs are addressed. Assist clients by providing consistent second level support
feedback platform), BI or Excel/other reporting tools. Assist with the creation of white papers and Smoke CI's
feedback platform), BI or Excel/other reporting tools. Assist with the creation of white papers and Smoke CI's
pressure and to tight deadlines Willingness to assist with additional tasks given to the team Good judgment
security policies to ensure adherence Supporting and assisting with the development and management of the 3-to-5-year
new products, Train clients so that they can self-assist where relevant for onboarding and processing of
new products, Train clients so that they can self-assist where relevant for onboarding and processing of
relevant information is captured accurately that will assist with the root cause analysis.
relevant information is captured accurately that will assist with the root cause analysis.
designing and preparing detailed specifications Assists in all aspects of network management, including