providing presales technical support and service to customers of the Company. Works with business practice smaller resellers with implementation for their customers. Provide pre- and post-sales support. Provides performing presales technical support and service to customers of the Company Generate and provide bill portfolio. Build visibility with vendors and customers to create a competitive distribution advantage professional working relations with customers Provides customer training as necessary. Makes reseller
line application support for internal Tracker customers. Keep track of issues raised and respond in accordance internally developed applications/systems, and Tracker customized implementations of 3rd party applications/systems Support Analysts & Service Desk Team to enhance the quality of customer service and applications support Application Support Team). Continuously adhere to Service Level Agreements (SLA's) for all internal and external skills: TCP/IP, Load Balancers, Firewall, VPN'S Customer Support experience Experience with support ticketing
requires the services of a Data centre Engineer based in the IT Infrastructure Department in their Johannesburg reliability, and security of critical systems and services housed within the data centre environment. The supporting the organization's mission-critical services and applications. Please Note: If you haven't
delivery strategies
Design and deliver customer service solutions, systems and interactions aligned
aligned to Organizational values and service standards that build the brand
Monitor actual project progress
resolve issues speedily to enhance effective client service delivery
Design integrated programme plans
capability
This is a customer facing role working with internal teams and external customers, working at client
delivery of new or enhanced products to achieve customer satisfaction through realization of business benefits
fulfilment Ensure customer satisfaction by analyzing customer journeys and surveying customers Manage UG content satisfaction for OBS customers Assist OBS team with analysis and improvement of customer processes and content requirements Collaborate on developing e-commerce customer experience and operational plan to support business partners Analyse data and performance of e-commerce customer experience to draw performance insights, identify improvements Online customer journey mapping and orchestration & improvement Manage online customer experience
fulfilment Ensure customer satisfaction by analyzing customer journeys and surveying customers Manage UG content satisfaction for OBS customers Assist OBS team with analysis and improvement of customer processes and content requirements Collaborate on developing e-commerce customer experience and operational plan to support business partners Analyse data and performance of e-commerce customer experience to draw performance insights, identify improvements Online customer journey mapping and orchestration & improvement Manage online customer experience
Reflex Network infrastructure and end-user IT services. This position involves overseeing the daily activities closely with the Service Desk team to maintain optimal network performance and customer satisfaction. Grade in networking Proven experience in both NOC or Service Desk supervisory roles. ITIL (Information Technology This certification demonstrates knowledge of IT service management best practices, which can be valuable self-management. Positive attitude, passion for the role and customer centric. Strong leadership and organizational
per request. Assist and provide feedback on all customer care requests and referring technical questions administration duties required by Technicians and customers. Providing technical support to clients via email complete and informed response on first contact with customers. Act as a liaison between the clients and the handling all customer queries. Ensure delivery of committed service and overall customer satisfaction environment. Ensure constant and regular follow up with customers. Provide support to technicians and any administration
Johannesburg, Durban and Cape Town offering Managed IT Services. They are looking for an Onsite Support Technician requirements within the agreed SLAs Provide customer service and manage accounts to retain a long term companies value proposition, product range and service requirements Training and certification will be the clients needs urgently to achieve optimum service
go-live cut over and post go-live support. Map customers' information flow between systems and or processes Collaboration with team members from various departments within the business is key. This ensures that