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IT / Computing / Software
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Customer Service Engineer I
Johannesburg
Negotiable Infrastructure Services: Where Challengers and Innovators Thrive.
We are seeking a Customer Service
successful candidate will play a vital role in ensuring customer satisfaction and maintaining the reputation of
e the resolved status SLA of the service desk tool of the Customer is not breached by resolving tickets
line with the Process (With approval from the Customer and a valid reason).
Ensure that tickets
ticket acknowledgement SLA of the service desk tool of the Customer.
Quality assurance management
share this job on whatsappIt Customer Engineer
Johannesburg
Performance Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
- Escalate problems to senior customer engineer if necessary.
- Provide temporary
that the problem is resolved.
- Ensure all customer queries are attended to and resolved within agreed
infrastructure to provide stable, dependable
services, by working with specialists.
- Replace faulty
/>CSN Support
- Respond to remote/satellite customer call-outs (hardware, software and network calls)
Customer Engineer Jhb - Central
Nambiti Technologies LtdSouth Africa
IT Customer Engineer. Key Performance Areas Customer Service - Receive calls from senior customer engineer/ users if necessary. - Escalate problems to senior customer engineer if necessary. - Provide temporary PCs ensure that the problem is resolved. - Ensure all customer queries are attended to and resolved within agreed telephone infrastructure to provide stable, dependable services, by working with specialists. - Replace faulty resolution. CSN Support - Respond to remote/satellite customer call-outs (hardware, software and network calls)
It Associate Customer Engineer
Johannesburg
Area
- Ensure IT Services are Accessible to Internal and External Company Customers
- Attend IT
users.
- Identify problems; log calls with Service Desk and escalate matters to senior Lead:
Business
making.
- Ethics and values.
- Client service orientation.
- Citrix knowledge advantageous
Customer Success Operations
Catch RecruitJohannesburg
Profile : Customer Success Operations CS Ops ensures that customers have a positive experience with the structure necessary to effectively engage with customers, drive adoption and retention and ultimately contribute company's growth and success. Responsibilities: Customer Onboarding: help designing and implementing effective onboarding processes for new customers. This includes guiding customers through the initial setup, providing Technical Support: serve as a bridge between customers and the development team. They help troubleshoot
Associate Customer Engineer Jhb - Central
Nambiti Technologies LtdSouth Africa
for an IT Associate Customer Engineer. Key Performance Area - Ensure IT Services are Accessible to Internal Internal and External Company Customers - Attend IT incidents and requests. - Configure new equipment all users. - Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business decision making. - Ethics and values. - Client service orientation. - Citrix knowledge advantageous. -
Services Lead Johannesburg
Sabenza It RecruitmentSouth Africa
Join Our Team as a Postilion Switching Services Lead Are you passionate about ensuring seamless operations next Postilion Switching Services Lead As our Postilion Switching Services Lead, you'll play a pivotal guaranteeing smooth transactions and uninterrupted services. You will lead, manage and work in a team with
Service Desk Consultant
Midrand
R12 000 p/m to 2 Years IT Service Desk experience is a MUST HAVE.
Service Delivery Manager (sap)
North Johannesburg
Market related you
A Service Delivery Manager is responsible for ensuring the delivery of high-quality services to customers They play a critical role in ensuring that the services provided by an organization meet the needs and agreed deliverables
Crite
It Service Delivery Manager Parktown
Business Capital GroupJohannesburg
quality by working closely with support teams and service desk, understanding ticket volumes and backlog capacity and capabilities. Manage quality of IT service delivery within budget guidelines and provide progress performance reactively and proactively to meet SLAs and customer requirements. Work with support and delivery leads processes and develop new ones to achieve required service levels Risk and Compliance Management Identifying Identifying all possible risks that can affect IT service delivery concerning time, cost, scope, and quality
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