meticulous and customer-focused Pump Specialist to join our team as Technical Customer Support. As part optimisation of our technical support services for our customers and service partners. Here's what you'll be technical and commercial support to our external service partners. Mastering the ins and outs of our CRM and maintaining robust relationships with customers and service partners. Your problem-solving skills are decision-making abilities. Comfortable providing stellar customer support over the phone. Above all, you embody
Senior Client Service Analyst to join our team. As a seasoned Senior Client Services Analyst, your support on systems and services to clients across various markets and services, including specialized do:
aspects of the surveillance service Liaise with the Service / Technical Department with regards to equipment suppliers / providers with regards to equipment and services Installing, maintaining, repairing and updating
aspects of the surveillance service Liaise with the Service / Technical Department with regards to equipment suppliers / providers with regards to equipment and services Installing, maintaining, repairing and updating
e-mail, chat Creating documentation and delivering customer and staff training where required Hybrid role (night shift), potential for limited travel to customer sites Covering support hours on both day and night not exclusive to: Deliver a first-class service to our customers Answer questions and troubleshoot issues high-quality updates to customers on a regular basis. Correctly set the customers' expectations. Deliver Management: Take accountability for cases in the department, mitigating risks and providing support and escalation
measurements of the current systemic status. Define customer pain spots, emotional journeys, and unmet needs chain to identify opportunities for cost savings, labour input, process costs, economies of scale, MVPs desirability, and technical feasibility. Conduct customer and company research through interviews to inform
by setting the standard for exceptional client service throughout the rest of the organisation and owning all tickets from cradle to grave Service Level Management Monitor Service Levels and ensure that these are control over all Helpdesk staff in relation to service levels and functional ownership of all tickets to a higher technical tier. Ensure that all IT Service Management processes, Operational Level Agreements to together with the Service Delivery Managers. Monitor and reports on service levels as well as closely
CyberPro Consulting is a professional services company servicing the South African, European and Australian Oracle. We offer the highest quality professional services at competitive rates combined with flexible engagement turnkey options to onsite contractor services. CyberPro's services: 1. AWS and Microsoft Azure 2. Software consultants, CyberPro has a 24-year track record with a customer base ranging from enterprise to midsize businesses will have a strong background in the financial services industry, with a deep understanding of banking
CyberPro Consulting is a professional services company servicing the South African, European and Australian Oracle. We offer the highest quality professional services at competitive rates combined with flexible engagement turnkey options to onsite contractor services. CyberPro's services: 1. AWS and Microsoft Azure 2. Software consultants, CyberPro has a 24-year track record with a customer base ranging from enterprise to midsize businesses will have a strong background in the financial services industry, with a deep understanding of banking
market research to understand industry trends and customer preferences