escalation point for technical support ● Ongoing training of support staff on new technologies and processes escalation point for technical support ● Ongoing training of support staff on new technologies and processes
Manage development of ERP and BI Tool related training and implementation material Provide remote and support to Kerridge and Syspro users, and facilitate training to new and existing users Guide the team to document
Manage development of ERP and BI Tool related training and implementation material Provide remote and support to Kerridge and Syspro users, and facilitate training to new and existing users Guide the team to document
users, project management resources, testing and training teams) Performance Management - To engage with and take initiative around career growth & training Software Development and Testing Database administration
principles
equipment
and identify key stakeholders.
Academic
readiness, and identify key stakeholders. Support training efforts Provide input, document requirements, and support the design and delivery of training programs. Academic Qualifications and Certifications:
supplied software. Conduct knowledge transfer and training for customers and the implementation team. Generate Responsibilities: Create and update software documentation, training materials, and marketing materials. Research Responsibilities:
helping end-users do their job more efficiently, training the end-user, or implementing the strategy and Documentation and Updating of Ticketing/Helpdesk System Train end users on usage of computer hardware and software