technology and component vendors ● Oversees IT support department staff, including education, training, and call
and test findings to supervisor. Liaise with department heads in aid of cooperation and resolution of
appropriate for the specific requirements of the department related to the field. • System Design experience
Work and collaborate with the rest of the IT department to help develop the strategy for long term Big
system, and lead its implementation in the finance department. Impact : Directly influence business decisions
and test findings to supervisor. Liaise with department heads in aid of cooperation and resolution of
and test findings to supervisor. Liaise with department heads in aid of cooperation and resolution of
tasks with the Customer Service Department, the Technical •Service Department, and Management. Provides updates •Escalates critical issues to the appropriate department or resource and serves as an escalation resource
activities with the Customer Service Department, the Technical Service Department, and Management. Provides updates Escalates high-level issues to the appropriate department or resource. Answer all phone calls in real-time
and/or the software testing phases. Enhances department and organization reputation by accepting ownership