client's organisation through continuous improvement, incident response excellence, and collaboration with cross-functional and procedures. Security Incident Response : Assist in the investigation, analysis, and resolution of of complex security incidents and breaches. Provide expert guidance and technical support to identify identify the root cause of incidents, mitigate risks, and prevent future occurrences. Security Awareness and matter expert and provide third-line support for incidents, problems, and changes across various cybersecurity
for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident Coordinator and coordinate incidents and requests from initiation to completion. The Call or Incident Coordinator is Desk Agent is responsible for the management of incidents and requests in order to achieve Service Level of all incidents that are specifically logged and therefore, are required to manage the incident during the incident lifecycle Act as the single point of contact (SPOC) for the user even if the incident is
call receipt of IT incidents related to production issues Pre-qualify IT-incidents and classify additional additional relationships Fix incidents in IT systems in accordance with User manuals Monitor IT system error process accordingly Provide guidance throughout the Incident management processes Initiate the IT escalation
the primary point of contact for all security incidents, working with various teams to resolve them in in a timely and efficient manner. Investigate potential security breaches, conducting root cause analysis developing remediation plans to prevent future incidents. Implement and maintain security controls in accordance management, auditing and monitoring, security incident and event management, data protection (DLP, encryption)
REQUIREMENTS:
- SAP Technical Operations
- Incident Management (IM)
- Change Management (CM)
- Following up on incident tickets to achieve long-term improvement.
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relevant departments when required, to get requests/ incidents resolved on time. Meeting objective and taking Management. Incident Management: Full Application Administration. Data Management. Incident Templates. Service Level Management: Service level management Incident Management. Service level management Change Management
both change and incident handling Tickets can be opened as service request or real incident tickets. The : 724 Solution time DAM operations concerning incident ticket handling: Critical: 1 Std. High: 4 Std Working Model (AWM) Charter Work experience with incident management, change management and problem management
accepting and logging all telephonic, requests and incidents within the scope of the SLA as and when required
accepting and logging all telephonic, requests and incidents within the scope of the SLA as and when required
leadership during major incidents and drive to quickly resolve complex escalated incidents. Coach team members implementation to ensure high quality of work. Investigate and approve new product offerings within the