Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms and tools, by resolving all non-hardware related incidents recorded in Ticket Management System. Monitoring delivering Service Desk outputs. Incident Management Assisting with Incident and Problem management by identifying controllers that are offline and re-assigning incidents to the x64 / regional desktop support team for re-assigning these incidents to the relevant Absa support teams. Ensuring that all incidents logged in Service
/>Lead the fraud operations team to detect, investigate, and prevent fraudulent activities on the platform
resources.
Incident Management:
Develop and implement incident response protocols
operational disruptions, security breaches, and other incidents.
Coordinate with internal teams and external
external stakeholders to minimize the impact of incidents on the platform.
Ad Hoc Operational
Operations: Lead the fraud operations team to detect, investigate, and prevent fraudulent activities on the platform pertaining support resources. Incident Management: Develop and implement incident response protocols to effectively operational disruptions, security breaches, and other incidents. Coordinate with internal teams and external stakeholders stakeholders to minimize the impact of incidents on the platform. Ad Hoc Operational Issues: Address
conclusions is crucial for threat detection and incident response.
Handling of incidents according to GROUP processes. Management/Coordination of Incidents across several Deployments/ Releases Required to attend to operational incidents when required as well as be on occasional standby Kubernetes and Docker ITIL processes, in particular Incident, Problem Management, Configuration Management
constantly.
processes (Incident, Change and Problem management) Analyse and resolve problem tickets Resolve incident tickets
integration issues Experience with ITIL processes (Incident, Change and Problem management) Plan and execute (technical lifecycle, change management) Resolve incident tickets. Analyze and resolve problem tickets.
both change and incident handling Tickets can be opened as service request or real incident tickets. The : 724 Solution time DAM operations concerning incident ticket handling: Critical: 1 Std. High: 4 Std Working Model (AWM) Charter Work experience with incident management, change management and problem management
accepting and logging all telephonic, requests and incidents within the scope of the SLA as and when required