you are a passionate AWS/ Azure Operations & Incident Manager with strong focus on infrastructure, monitoring and Docker
Handling of incidents according to GROUP processes. Management/Coordination of Incidents across several Deployments/ Releases Required to attend to operational incidents when required as well as be on occasional standby Kubernetes and Docker ITIL processes, in particular Incident , Problem Management, Configuration Management
Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms and tools, by resolving all non-hardware related incidents recorded in Ticket Management System. Monitoring delivering Service Desk outputs. Incident Management Assisting with Incident and Problem management by identifying controllers that are offline and re-assigning incidents to the x64 / regional desktop support team for re-assigning these incidents to the relevant Absa support teams. Ensuring that all incidents logged in Service
/>Lead the fraud operations team to detect, investigate, and prevent fraudulent activities on the platform
resources.
Incident Management:
Develop and implement incident response protocols
operational disruptions, security breaches, and other incidents.
Coordinate with internal teams and external
external stakeholders to minimize the impact of incidents on the platform.
Ad Hoc Operational
conclusions is crucial for threat detection and incident response.
and resolve IM (Incident Management) tickets Action and resolve CIM (Critical Incident Management) tickets systems Ensure that all processes have been investigated / considered in obtaining the specifications
Handling of incidents according to GROUP processes. Management/Coordination of Incidents across several Deployments/ Releases Required to attend to operational incidents when required as well as be on occasional standby Kubernetes and Docker ITIL processes, in particular Incident , Problem Management, Configuration Management
Proactively monitors, investigates, and reports on information security incidents, Internet use, and ICT primary escalation point for regional incidents or intricate site incidents concerning networking and communication
license supplier (logs, test, new releases etc.) Incident-, problem- and change management Handling and distribution Attendance in rolling on-call duty 24h/7 Investigating new platforms for license management NB: By
leadership during major incidents and drive to quickly resolve complex escalated incidents. Coach team members implementation to ensure high quality of work. Investigate and approve new product offerings within the