Handling of incidents according to GROUP processes. Management/Coordination of Incidents across several Deployments/ Releases Required to attend to operational incidents when required as well as be on occasional standby Kubernetes and Docker ITIL processes, in particular Incident , Problem Management, Configuration Management
Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms and tools, by resolving all non-hardware related incidents recorded in Ticket Management System. Monitoring delivering Service Desk outputs. Incident Management Assisting with Incident and Problem management by identifying controllers that are offline and re-assigning incidents to the x64 / regional desktop support team for re-assigning these incidents to the relevant Absa support teams. Ensuring that all incidents logged in Service
and resolve IM (Incident Management) tickets Action and resolve CIM (Critical Incident Management) tickets systems Ensure that all processes have been investigated / considered in obtaining the specifications
Handling of incidents according to GROUP processes. Management/Coordination of Incidents across several Deployments/ Releases Required to attend to operational incidents when required as well as be on occasional standby Kubernetes and Docker ITIL processes, in particular Incident , Problem Management, Configuration Management
license supplier (logs, test, new releases etc.) Incident-, problem- and change management Handling and distribution Attendance in rolling on-call duty 24h/7 Investigating new platforms for license management NB: By
leadership during major incidents and drive to quickly resolve complex escalated incidents. Coach team members implementation to ensure high quality of work. Investigate and approve new product offerings within the
leadership during major incidents and drive to quickly resolve complex escalated incidents. Coach team members implementation to ensure high quality of work. Investigate and approve new product offerings within the
Enterprise application integration (EAI) IBM MQ Incident Management (IM) Change Management (CM) Problem the EAI and Kafka environment Following up on incident tickets to make long term improvement The team
Operations experience (ticket handling, problem, incident management) - Jira and Confluence experience - Go-live preparation and post go-live support - Incident Management prompt resolution of security and
experience. COMMENCEMENT: As soon as possible ROLE: Incident processing and adhering to SLA standards. SAP