leadership during major incidents and drive to quickly resolve complex escalated incidents. Coach team members implementation to ensure high quality of work. Investigate and approve new product offerings within the
Operations experience (ticket handling, problem, incident management)
- Jira and Confluence experience
- Incident Management prompt resolution of security and
tasks and responsibilities
reference number for every incident logged. Responsible for the Hand-over all incidents to the next shift for Processes and Procedures Log all service requests and incidents received within 15 minutes Provide a professional
Operations experience (ticket handling, problem, incident management) Jira and Confluence experience Build tests Golive preparation and post Golive support Incident Management prompt resolution of security and authorization • Golive preparation and post Golive support • Incident Management prompt resolution of security and authorization Operations experience (ticket handling, problem, incident management) • Jira and Confluence experience •
and Responsibilities:
- Process incidents and ensure adherence to SLA standards
- Manage
Operations experience (ticket handling, problem, incident management) - Jira and Confluence experience - Go-live preparation and post go-live support - Incident Management prompt resolution of security and
international teams Role and Responsibilities: - Process incidents and ensure adherence to SLA standards - Manage
ensure successful go-lives.
- Following up on incident tickets to achieve long-term improvements.
lifecycle Experience with ITIL processes (Problem, Incident, Change management) ESSENTIAL SKILLS Experience integration issues Experience with ITL processes (Incident, Change and Problem management) Plan and execute (technical lifecycle, change management) Resolve incident tickets Analyze and resolve problem tickets Any