Programme for VFS and DLS Ensure a Cyber Security Incident Response Practice is in place across the VFS and
go lives safe and successful. Following up on incident tickets to make long term improvement. Actively
go lives safe and successful. Following up on incident tickets to make long term improvement. Actively
quality and delivery requirements. User support via Incident/Problem/Change management Preparation of system/technical
and maintain documentation Analyse operational incidents Handle operational requests e.g., onboarding of
requirements. Key areas of responsibility Request/Incident logging, handling and escalation (identifying
go lives safe and successful. Following up on incident tickets to make long term improvement. Actively
ensure successful go-lives. - Following up on incident tickets to achieve long-term improvements. - Actively
Terraform, Ansible
- ITIL Processes: Knowledge of Incident, Problem, and Change management
Agile
Terraform, Ansible - ITIL Processes: Knowledge of Incident, Problem, and Change management Agile Working