experience with incident management, change management and problem management ADVANTAGEOUS TECHNICAL SKILLS ability to leverage cloud-specific features for managing database access. Soft skills Ability to work as
Day to Day calls to attend. Report Issues to Manager. Grade 12 (Matric certification). Must have Office
Sign off - Intermediate Level of JIRA and Defect Management - Understanding of Xray – Plug in for JIRA for
with ITIL processes (Problem, Incident, Change management) ESSENTIAL SKILLS: Experience in Azure Monitoring VMWare Workspace ONE Access and Unified Endpoint Management Knowledge of Microsoft Intune Knowledge in Scripting (Windows 10 / 11) OS troubleshooting and patch management Experience in Azure Monitoring Tools Experience VMWare Workspace ONE Access and Unified Endpoint Management Knowledge of Microsoft Intune Knowledge in Scripting (Windows 10 / 11) OS troubleshooting and patch management ADVANTAGEOUS TECHNICAL SKILLS Experience with
Day to Day calls to attend. Report Issues to Manager. Skills and Requirements Grade 12 Certificate.
Facilitate the client's teams in effectively managing the operational phase. Extron AV Associate (non-negotiable) (essential) Proven experience in ICT systems management, preferably in a higher education environment
systems from external attacks · System Access Management: - manage system access · Project Installation: -
accordingly Provide guidance throughout the Incident management processes Initiate the IT escalation process requests Serve as an “Information channel” for Management and end-users Work shifts as part of a team providing
responsible to action the request or requirement. Manage requests raised by users either telephonically servers, databases, device patching, license management. Knowledge of GROUP processes and tools beneficial
FI-integration) Good Understanding of SAP Transportation Management Any additional responsibilities assigned in the understanding of SAP & SAP S/4 HANA (e.g., Solution Manager) Capable to analyse EWM / WM functionality by debugging