members to enhance their technical skills and customer service abilities.
resolved within Service Target. Assist First Line Support ITSM and relevant departments when required, best practices for Service Support and Service Delivery. Maintaining an effective Service Level Management and Implement Service Request Management. Enable the IT customers to define offered services, publish those those services in a service catalogue. Foundation Data. Business Time Segments. Configure Assignments Configurations. Service Level Management: Service level management Incident Management. Service level management
JHB001346-YK-1 Brief Description: My client requires the services of an experienced Developer: Consumer Web to join assist with the delivery of solutions to achieve customer satisfaction while working within a team. Requirements: Effective use of development toolset. Follow department development standards. Please Note: If you haven't
and efficient solutions that enhance client's customer, business partners and employee experience. Following and collaborate with internal customers and work teams across departments. Collaborating closely with product conjunction with Business and IT Solution and Service Providers.
information into the Service Desk Application, and most importantly, displaying a customer focused approach understanding of hardware breakfix processes. Service Level Agreements play an important part for this this role as this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Foundation Qualifications pertaining to the customer service industry Must be able to use Microsoft Office Proficient in English 2 years' experience in a service desk role Ability to effectively handle multiple
JHB000346-JG-1 A leader in the ICT services sector is looking for a Service Delivery Manager to join their resources being shared between Professional Services and Managed Services. This is a global role, managing allocation with the necessary skills are available to meet customer demand Capacity Planning: Collaborate with sales sales, project management, marketing, and customer support teams to understand upcoming projects, promotions promotions, and anticipated increases in customer interactions and allocate resources accordingly Scheduling
beneficial with a logistics company Operational labour optimization Advanced knowledge of Power BI Advanced
what they entail)
home-grown tech company that builds tools and services that enable affordable internet access to Ekasi Africa, while providing the absolute best customer service and experience possible. Ikeja has a culture warehouse staff, as well as the finance and sales department • Drive the implementation of all warehouse activities
with other IT staff and departments to ensure smooth functioning of IT services and projects Documenting