Maintain accurate records of service calls, repairs, and parts inventory.
service requests and incident reporting. Attend to calls logged related to the AV installation in the pause switched off before leaving site
Monitoring of the IT infrastructure via Microsoft System Centre Operations Manager SCOM. Ensure installation, configuration
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
service requests and incident reporting. Attend to calls logged related to the AV installation in the pause are switched off before leaving site. Attend to calls logged related to the Network & Telephony installation
suppliers 1st/2nd level support • Log calls. • Assign priority to calls low, medium, urgent, high, critical
developed solutions.
of developed solutions. Knowledge of HP quality Centre to manage and monitor defects. Professional conduct