Overview: As a Support Engineer, you'll be responsible for providing technical support to our customers management is top notch. You will be one of three Support Engineers in the team. Key Duties and Responsibilities: Requirements 2 years of experience in technical support with below, preferably in a SaaS environment Strong Experience with SQL and scripting is a plus, aiding in support and primarily troubleshooting queries. Basic understanding and Postman (REST APIs) are crucial skills for supporting customers with integration solutions on our platform
dynamics and challenges ● Provide 3rd line incident support to business ● Accountability of own tasks – ability production in support of business readiness. ● Provide test requirements to testers ● Incident support: Problem
to optimally use our solutions
Provide support on queries of existing clients, through providing product support in product design and product development.
Provide guidance and support to clients
processes, and providing dedicated training and support services to ensure customer success. They are looking bottleneck-fix and bug-fix functionality. Provide support to end users. Help maintain code quality, organization and automatization. Produce the systems that support our always-on culture. Staying up-to-date with
processes, and providing dedicated training and support services to ensure customer success. They are looking bottleneck-fix and bug-fix functionality.
projects on track. Provide exceptional customer support, resolving queries, recommending solutions, and is a plus. Solid IT knowledge. Customer service/support experience is beneficial. MySQL experience is advantageous
attention to detail, do extensive unit testing and support software testing phases.
Knowledge
procedures and policies; and