The Services Consultant role aims to provide holistic customer champion services to clients, focusing promptly and effectively. Customer Interaction Management: Handle customer requests, complaints, and Record Keeping: Maintain accurate records of all customer interactions, including details of issues reported consistently delivering a professional level of service and support. Team Support: Assist the team leader addressed promptly, and maintains a high standard of service delivery. Risk and Issue Communication: Take responsibility
Partner with customers to define business needs and elicit business requirements Produce artifacts that that accurately depict customer needs for product implementation such as business requirements and process Provide support as needed to internal and external customers Assist in the facilitation of estimating discussions PowerPoint, Excel, and Visio Ability to travel to customer locations: up to 30% Exposure to PD/PDE application
Employment Equity Plan.
Deputy Director ICT Customer Services - Gqeberha, South Africa
CORE PURPOSE
experience in strategic sourcing of ICT services, contract and Service Level Management
Experience in
Customer Success Consultant (POS24087)
Somerset West
R18 000 to R 23
Youre passionate about great customer experience, making complex things simple, all years of experience in an account management, customer success or online training in the software industry
software
Regular client usage audits and consultation sessions to optimally use our solutions
appropriate
Handle and resolve customer requests and complaints.
Minimize customer churn by pro-active client
experience in strategic sourcing of ICT services, contract and Service Level Management
Experience in
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing This role involves managing and growing the customer service team, improving efficiencies, and optimizing more years of proven experience managing a customer service team that utilizes various support channels
wearables and other devices.
Provide Network and Telephone Support
Allowance Total R17 200 before deductions The post Customer Engineer appeared first on freerecruit.co.za
Employment Equity Plan.
Deputy Director ICT Customer Services - Gqeberha, South Africa
CORE PURPOSE
experience in strategic sourcing of ICT services, contract and Service Level Management
Experience in