Fidelity Services Group Jobs in South Africa

Service Desk Agent NEW

 Exl

Cape Town Region

configurations. Experience with remote desktop tools and IT service management software. Communication: Excellent verbal Demonstrated commitment to providing exceptional customer service. Team Player: Ability to collaborate effectively customer service by promptly addressing and resolving IT-related inquiries, incidents, and service requests records of all incidents, service requests, and troubleshooting steps in the IT service management system. Create knowledge base articles to assist users in self-service issue resolution. Software and Application Support:

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Field Service Engineer Bellville NEW

 Qe Services

South Africa

(Northern Suburbs) is currently looking for a Field Service Engineer to join them on a permanent basis IT / Updating and concluding incidents, requests and service requests on the CA and SRS system within the agreed support diagnosis and support for output device services Contribute to the end user knowledge base Escalating Team Viewer Basic network troubleshooting skills Service Management and Call Ticketing systems (E.g. CA installation and repairs Reporting and administration Services knowledge Problem tracking tool Technologies Competencies

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Service Delivery Manager Cape Town NEW

 Believe Resourcing Pty Ltd

Cape Town Region

and digital solutions, offering comprehensive services across diverse industries. Operating worldwide reach their full potential. About the Role: The Service Delivery Manager will be responsible for leading personnel; Lead client engagements to ensure consistent service delivery; Contribute to business development in

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Service Desk Agent Cape Town NEW

 Exl

Cape Town Region

configurations. Experience with remote desktop tools and IT service management software. Communication: Excellent verbal Demonstrated commitment to providing exceptional customer service. Team Player: Ability to collaborate effectively customer service by promptly addressing and resolving IT-related inquiries, incidents, and service requests records of all incidents, service requests, and troubleshooting steps in the IT service management system. Create knowledge base articles to assist users in self-service issue resolution. Software and Application Support:

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It Problem & Configuration Specialist (p7) (information & Communication Systems Division: Service Delivery) NEW

 University Of Johannesburg

Gauteng

the IT Service Delivery management team whose mission is to provide uninterrupted client services and IT other IT service management processes, functions, and overall IT service delivery. Service Management processes and support the operation of end-to-end IT services delivery and management processes. Build documentation timely basis. Design and implement a continual service improvement process for Problem Management. Configuration and templates. Define and control components of services and infrastructure and maintain accurate configuration

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Network Administrator Durban NEW

 Isisekelo Recruitment

eThekwini

Responsible for administration and maintenance of the Groups network infrastructure, including routers, switches hardware upgrades and roll out of IT applications and services. Assists with IT-related facilities projects. and network backup and recovery. Documents IT services, systems, operational procedures, network topology well as policies and procedures of the company's Group Holdings, to ensure adherence in a manner that reflects conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities This

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Problem Manager - 3 Months Contract NEW

Johannesburg

Analysis