As the IT Service Management Administrator, you will be responsible for providing the general support a the ITSM software and take over the ongoing management post-implementation. This position will play experience in service delivery, incident, and problem management, change management, event management, request request management, CMDB and continuous service improvement. If you are a dynamic professional with a passion RESPONSIBILITES: Administer and maintain the ITSM service desk platform FreshService Customize the ITSM tool
Well-established IT security services company has an opportunity for a Managed Services Manager available within within their Managed Service and Software Support Department at Route 21 Corporate Park, Irene, Gauteng Minimum Centre or Customer Support Management role Extensive experience in managing a team within a call center technologies and software. Basic understanding of IT service management principles (ITIL certification is a plus) high levels of customer satisfaction. Schedule and manage staff to maintain 24/7 coverage. Implement and
client in the IT industry is looking for a IT Service Management Administrator to join their dynamic team experience in service delivery, incident, and problem management, change management, event management, request request management, CMDB and continuous service improvement. Responsibilities: Administer and maintain the the ITSM service desk platform FreshService Customize the ITSM tool to align with organizational processes workflows, automation rules, and service catalogue items. Define and manage service-level agreements (SLAs).
experience in service delivery, incident, and problem management, change management, event management, request request management, CMDB and continuous service improvement.
Responsibilities:
ain strong relationships within the technical services team
client in the mining sector is looking for a Change & Services Introduction Management
6 months contract lead a team of professionals that are trained to provide support, guidance and assistance to users of Operational Operational Technology solutions and services within Global IM for the various sites and regions.
governance
Familiarity with IT monitoring and management tools such as Nagios, SolarWinds or similar platforms infrastructure
Familiarity with IT service management (ITSM) tools like ServiceNow, BMC Remedy
Industry requires a Technical Manager to manage their technical department Manage Technical department and customer services, this includes counter support, telephonic support, site support and repairs. Manage operational Design of security systems and solution testing Manage training academy Training of installers and end-users end-users Min. 10 years exp as a Tech Service Manager Must have security product knowledge and design of
You will manage the technical department, training academy and ensure the correct level of product knowledge on areas of responsibility: Technical Department Manage Technical Department Ensure high level of support R&D Solution Testing Internal Systems Support Manage operational availability of all internal systems Alarms, Solar Backup Power Systems Training Academy Manage Training Academy Maintain SAQA and SASSETA standards business management and administration Experience required: Management of Technical Services Management of
The service desk manager is responsible for managing daily operations of the service desk, managing the the service desk team, representing the team to other stakeholders, and helping to ensure that the service demands, a good service desk manager must have: The ability to build a cohesive team and to manage people effectively understanding of the strategic vision for the service desk and the ability to set the long-term direction Knowledge and understanding of best practices for service management. Strong communication skills, including the
IT Service Delivery Manager, Other, Cape Town, Company Name: Surgo HR & Training. Surgo (PTY) Ltd including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge Intelligence. Our client is recruiting for an IT Service Delivery Manager to join their team based in Cape Town client facing role that ensures a seamless IT Service Management, helping business growth and creating value relationship management with business client IT teams. Responsibilities: Client Portfolio Management End of