SLA
Monitoring of the IT infrastructure via Microsoft System Centre Operations Manager SCOM. Ensure installation, configuration clearance and preference will be given to South African citizens.
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analogue, SIP, VoIP telephony systems and contact centres. Good understanding of IP version4 addressing structure analogue, SIP, VoIP telephony systems and contact centres. Good understanding of IP version4 addressing structure analogue, SIP, VoIP telephony systems and contact centres. Good understanding of IP version4 addressing structure
completed per SLA Process “first point of contact” calls for UPS and systems issues and/or failures Retrieve after hours call outs (including weekends and public holidays) Scheduled standby and call out shifts Where Predominantly Benoni based When required data centres and other sites Essential Qualifications (Have-to-Have)
SLA
Only South African citizens or Permanent Residents with SA ID number may apply. Long-term contract (starting support. Interaction with clients through meetings, calls and emails. Handling tickets and tasks with the the analysis and resolution of production support calls. Raising Change Requests (CR's) and writing Functional
company's cutting-edge products in the contact centre and customer experience vertical. Duties will include products or services. Experience in the contact centre and customer experience industry is highly desirable
2024;
stakeholders. You will report to the Head of SAP Centre of Expertise (CoE) within the company, a savings monthly/regular Manual Control (MCP) reviews. Log SAP OSS Calls for complex SAP Security issue and implement SAP stakeholders. You will report to the Head of SAP Centre of Expertise (CoE) within the company, a savings monthly/regular Manual Control (MCP) reviews. Log SAP OSS Calls for complex SAP Security issue and implement SAP