subordinate Provide first line escalation to Junior technician Assist Junior Engineers where required/requested
services, including scheduling appointments with technicians.
experience. 4. Team Management Lead a team of IT technicians, providing direction, mentorship, and support client base. In addition to managing a team of IT technicians, you will also provide technical pre-sales support
Troubleshooting Proficiency in network troubleshooting, diagnostic, and repair techniques. 10. IT Service Management
Troubleshooting Proficiency in network troubleshooting, diagnostic, and repair techniques. 10. IT Service Management