candidates applying - Ensure that all calls and tickets are answered and resolved within the Company SLA check and update all calls and tickets. Act on reassigned calls and tickets accordingly. This is a client-facing
peripherals Update software Respond to help desk tickets, emails, and phone calls
peripherals Update software Respond to help desk tickets, emails, and phone calls R 12000 - R 15000 - Monthly
liaise with various stakeholders such as SAPS, Metro / Traffic Departments, External Service Suppliers
liaise with various stakeholders such as SAPS, Metro / Traffic Departments, External Service Suppliers
regions. Routing of these tickets, following up and escalation and closing of tickets after customer agreement
regions. Routing of these tickets, following up and escalation and closing of tickets after customer agreement
for resolving IT issues, providing support via a ticket-based system. Your day-to-day tasks will involve management Logging customer queries and updating tickets with SLA time Remote IT Maintenance and Scheduled
support of products as listed above Keeping CRM tickets up to date - from initial assignment to completion presales for new clients Manage L1 engineers, ensure tickets are updated timeously Assist with Product demonstrations
onsite installations Log and attend to tickets using internal ticketing tool Monitor network via monitoring