Description Our client is seeking an Assistant Operations Manager to join their team in Bryanston. Job
a permanent basis IT / Finance Responsibilities Assist users with day-to-day IT issues Providing end user Incident, Request or SRS on the Call TicketSystem) Assist to get new users operational on End User Devices the end user problem management forum Ad Hoc assistance with projects and application releases if and Relevant MS Certification Basic knowledge of Active Directory and SCCM Basic knowledge of ITIL practices Anti-virus software Basic operating system knowledge Output device support Team Viewer Basic network troubleshooting
first line support and daily assistance of all IT related issues Assisting the Senior LAN Admin, System problem solving of user issues (Local and Remote) Assist Senior LAN Admin with maintaining Server room (Switches (Switches, Routers, Aircons and UPS) Assisting with uptime and monitoring of the IT infrastructure Occasionally Software - setup, repair, configure, troubleshoot Assisting with general tasks and administration of Ad-hoc calls assigned and do follow ups with users. Assisting with the Helpdesk function – logging and maintaining
software problems
desktop operating systems & office software. Basic knowledge of Microsoft server 2008 or above. Knowledge technical support and assistance to staff Install software, hardware and assist with network issues Diagnose
desktop operating systems & office software. Basic knowledge of Microsoft server 2008 or above. Knowledge technical support and assistance to staff Install software, hardware and assist with network issues Diagnose
Windows systems, Active Directory, networking, and basic cloud concepts which would be advantageous.
availability, stability and performance.
guests and staff can rely on! Provide stellar assistance onsite and remotely, ensuring their technology Embark on a journey of empowerment! Assist in delivering basic training and best practices to guests Maverick: Keep the digital gears turning smoothly! Assist in performing daily tasks to maintain maximum uptime Windows and Mac desktop platforms, while assisting with basic server support and user management.
administrative support.
have a drivers license.
Monitor Field Team groups for escalations and assistance requests, including switch renaming, device connection instructed otherwise or unsure of the outage reason. Assist Area Managers by addressing specific client issues contact with the client. APEX Support: Provide assistance on Apex with complex issues escalated from Senior understanding on IP networking, basic dynamic routing protocols and ISP design Networks. Basic understanding of PtMP